This practical guide makes giving the cornerstone of a powerful and effective approach to selling. Most of us think of sales as convincing potential customers to believe or do something they don't really want to. But that cutthroat mentality makes the process much harder than it has to be—especially in an economic downturn, when customers are more suspicious and defensive. It's far more productive (and satisfying) when salespeople think like Go-Givers and focus exclusively on creating value for the customer. Cultivate a trusting relationship and provide outstanding service, say the authors, and great results will follow automatically. Total playing time is approximately 3 hours and 47 minutes. Title distributed by SUCCESS via arrangement with RB Media. ©2010 Bob Burg, John David Mann (P)2010 Recorded Books.