FAQ, Shipping, Refunds and Returns

General FAQs

How do I contact Customer Service?
You may reach Customer Service from 8 a.m. to 5 p.m. Central Time (CT) Monday - Friday via phone; Toll-free for U.S. & Canada: You may leave a voicemail after hours and your call will be returned the next business day. The phone number is (877) 243-8383

Email your questions or comments to contact@success.com. Your email will be responded to within one business day.

What are your business hours?
We are available to help you with your order Monday through Friday from 8 a.m. to 5 p.m. CT.

What if I wish to place a large order?
For bulk shipments in excess of 500 lbs, additional shipping options can be obtained via Customer Service at (877) 243-8383.

Can I change my SUCCESS Store order, now that it has been placed?
Changes cannot be made to your order once it is submitted.

What is the currency price of items online?
Prices online are set in US Dollar and all purchases made through our store will be in US Dollar Currency.

How do I pay for my order?
We accept Visa, MasterCard, Discover and American Express, as well as debit cards with Visa or MasterCard logo.

Does my billing address have to match the address on file with the credit card?
Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement. However, the shipping address you wish to ship to does not need to match your billing or credit card address.

Shipping

The recipient of shipments outside of North America will be responsible for paying duties and taxes upon receipt. Customs policies vary among countries, please contact your local customs office for additional information.

Custom charges are applied due to international trading standards/requirements and are not solely implemented by our shipping policies.

Can I ship my order to my P.O. Box?
Yes, but only the U.S. Postal Service can deliver to a P.O. Box. UPS cannot deliver packages to P.O. Boxes.

Can I ship to more than one location on one order?
There is a limit of one “ship to” address per order.

Why didn't I receive my order this weekend even though I selected an expedited service?
Expedited (Overnight and 2-Day delivery) shipments are delivered Monday through Friday ONLY and are dependent upon product availability. Please be certain to give a physical ship to address (no P.O. boxes) for expedited shipments..

*Shipping Transit Times*

Domestic Shipments
• Economy - 7 to 10 business days from product availability
• Ground - up to 5 business days from product availability
• 2nd Day - up to 2 business days from product availability
• Standard Overnight - 1 business day from product availability

International Shipments
• International Economy - Typically 7 to 15 business days from product availability (depending on country)
• International Priority - Typically 5 to 7 business days from product availability (depending on country)
• International Mail - 3 to 4 weeks from product availability
• Canada Economy - 5 to 10 business days from product availability
• Australia Economy - 7 to 15 business days from product availability
• UK Economy - 7 to 15 business days from product availability

Returns

What is the policy on returns?
ALL SALES OF CDs, DVDs, PRINT ITEMS, Digital Downloads AND PERSONALIZED ITEMS ARE FINAL. SUCCESS will accept returns or exchanges of other items within thirty (30) days of date of shipment. Purchaser is responsible for the cost of shipping for returned items. All items must be returned with original tags and packaging. Returns will be processed within 7-10 days of receipt.

What is the return shipping address?
SUCCESS Store
c/o LaCore Logistics Warehouse
900 Wilmeth Rd
McKinney, TX 75062
USA
ATTN: SUCCESS Store Customer Support

What is the cancellation policy for Online Courses?
There is a 30-day money back guarantee. If you don’t like the material, you can reach out to supportsa@success.com to request a refund up to 30 days after your date of purchase.

Do I have to create an account to place an order?
An account is automatically created the first time you log-in, but you will be prompted to add additional information needed to place an order.

Can I change my email address or billing and shipping addresses for MY ACCOUNT?
Yes, simply click on “My Account” at the top of the page, enter your updated information, and click the “Update” button.

Does the system remember my last order?
Your Jim Rohn account will have your previous orders on file for future reference.

Can I check out as a guest?
When placing an order for any virtual content (MP3s, eBooks, etc.) an account must be created at the time of checkout to allow access to the download purchased.
Guest checkout is available for orders that consist of only physical products. Keep in mind that no order history or reorder option is available when using guest checkout, as no account is created.

Downloads

Where do I find the download I ordered?
You can access your downloads on your “My Account” page. Please note that these links will expire, so be sure to back up your downloaded material.

Online courses purchased on this site are located in your SUCCESS Academy library which is created for you. A “Welcome” email will be sent to your email address. Your login credentials will be provided for your online library.