How do I contact Customer Service?
You may reach Customer Service from 8 a.m. to 5 p.m. Central Time (CT) Monday - Friday via phone; Toll-free for U.S. & Canada: You may leave a voicemail after hours and your call will be returned the next business day. The phone number is (877) 243-8383
Email your questions or comments to email@example.com. Your email will be responded to within one business day.
Does my billing address have to match the address on file with the credit card?
Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement. However, the shipping address you wish to ship to does not need to match your billing or credit card address.
Why didn't I receive my order this weekend even though I selected an expedited service?
Expedited (Overnight and 2-Day delivery) shipments are delivered Monday through Friday ONLY and are dependent upon product availability. Please be certain to give a physical ship to address (no P.O. boxes) for expedited shipments..
• Economy - 7 to 10 business days from product availability
• Ground - up to 5 business days from product availability
• 2nd Day - up to 2 business days from product availability
• Standard Overnight - 1 business day from product availability
• International Economy - Typically 7 to 15 business days from product availability (depending on country)
• International Priority - Typically 5 to 7 business days from product availability (depending on country)
• International Mail - 3 to 4 weeks from product availability
• Canada Economy - 5 to 10 business days from product availability
• Australia Economy - 7 to 15 business days from product availability
• UK Economy - 7 to 15 business days from product availability
What is the policy on returns?
ALL SALES OF CDs, DVDs, PRINT ITEMS, Digital Downloads AND PERSONALIZED ITEMS ARE FINAL. SUCCESS will accept returns or exchanges of other items within thirty (30) days of date of shipment. Purchaser is responsible for the cost of shipping for returned items. All items must be returned with original tags and packaging. Returns will be processed within 7-10 days of receipt.
What is the cancellation policy for Online Courses?
There is a 30-day money back guarantee. If you don’t like the material, you can reach out to firstname.lastname@example.org to request a refund up to 30 days after your date of purchase.
Can I check out as a guest?
When placing an order for any virtual content (MP3s, eBooks, etc.) an account must be created at the time of checkout to allow access to the download purchased.
Guest checkout is available for orders that consist of only physical products. Keep in mind that no order history or reorder option is available when using guest checkout, as no account is created.
Online courses purchased on this site are located in your SUCCESS Academy library which is created for you. A “Welcome” email will be sent to your email address. Your login credentials will be provided for your online library.